Material Issues for Stakeholders

Stakeholder Engagement

Noul continues to expand communication channels with key stakeholders in order to regularly collect stakeholder opinions and reflect them in management activities and decision-making processes. Communication with key stakeholders is conducted regularly and as needed through stakeholder communication channels led by each responsible organization. Sustainability-related issues collected through these channels are shared with the sustainability department and reflected in setting priorities for sustainability improvements.

At present, explicit sustainability requirements from global stakeholders are limited. However, in 2025, a European partner requested confirmation of whether Noul had a sustainability strategy, Code of Conduct and environmental policy. Noul has established the company's environmental direction and standards within the Code of Conduct and applies them as policy standards. In 2026, however, Noul plans to establish a separate environmental policy to reflect the needs of key stakeholders and manage environmental issues more systematically. In addition, in 2025, Noul identified global market expectations for eco-friendly packaging through its local team in the European market and reflected them in the packaging improvement plan.

Engagement Channels

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Customers

  • ·Collect CS and VOC feedback and conduct customer satisfaction surveys
  • ·Hold online and offline meetings with users to communicate the correct use of miLab™
  • ·Visit customers to observe local miLab™ usage environments and conduct interviews
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Employees

  • ·Conduct employee Engagement Survey
  • ·Hold labor-management council "Noul Harmony" meetings
  • ·Hold company-wide town hall meetings
  • ·Operate grievance intake and public interest reporting channels
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Shareholders and investors

  • ·Hold general shareholders' meetings
  • ·Conduct regular and ad hoc disclosures
  • ·Hold online and offline corporate presentations
  • ·Hold investor meetings
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Partners & Supply chain

  • ·Participate in international exhibitions and conferences
  • ·Hold regular and ad hoc online and offline meetings with partners
  • ·Conduct joint research and projects
  • ·Hold regular and ad hoc meetings with key suppliers
  • ·Operate regular supplier evaluation procedures
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International organizations and government agencies

  • ·Discuss global public healthcare issues and propose policies
  • ·Conduct joint research and project collaboration
  • ·Participate in domestic and international public healthcare conferences and present agenda items
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Environment*

  • ·Conduct environmental training for employees
  • ·Carry out in-house eco-friendly improvement projects and energy saving campaigns to respond to climate change
  • ·Gradually implement eco-friendly transition of products and processes

*Noul recognizes the environment as a non-human stakeholder that mutually affects and is affected by corporate activities.

Results of Stakeholder Material Issue Analysis

Each year, Noul identifies material sustainability issues by analyzing the impact of corporate activities on society and the environment and the impact of sustainability issues on the company's financial performance based on double materiality. The identified key issues are reflected in the company's sustainability strategy and implementation plans, and related activities and performance are disclosed through this report.

As a result of the 2025 analysis, a total of 10 material sustainability issues were identified. Human rights was newly included as a material issue as the level of its financial impact increased year on year. Supply chain management was not included as a key issue in this analysis, but as the importance of securing supply chain stability has increased with the expansion of global market entry, both its social and environmental impact level and financial impact level rose by one level compared with the previous year. This sustainability report provides detailed coverage of major activities and performance related to the 10 key issues with high social and environmental impact materiality and high financial materiality. In addition, for issues outside the key issues that have social and environmental impact, related content is reported throughout the report in order to fulfill Noul's responsibilities as a corporate citizen.

Double Materiality Analysis Process

Step 01

Issue Pool Composition

• Analysis of global sustainability trends and indicators

• Benchmarking of major companies in the industry

• Sustainability issue pool composition: 14 issues

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Step 02

Double Materiality Analysis

• Social and environmental impact analysis

• Financial impact analysis

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Step 03

Selection of Material Issues

• Selection of 10 material sustainability issues

• Review by COO and relevant departments

Material Issues

High
Social & Environmental Impact
Low
·Innovation
·Product Safety & Quality
·Climate Change
·Human Rights
·Risk Management
·Employee Health & Safety
·Information Security & Protection
·Resource Use & Circular Economy
·Compliance & Business Ethics
·Sound Governance
·Fair and Inclusive Work Environment
·Employee Capability Development
·Improving Access to Healthcare
·Supply Chain Management
LowFinancial ImpactHigh